Shipments and returns

 

 

Delivery



If you are outside of the UK mainland then the shipping cost will be calculated at the checkout.


Products are usually shipped the same day if ordered before 2.30pm, however, during busy periods, stock may be short and the item will be shipped as soon as new stock arrives.

Most products are in stock and if ordered before 2.30pm, shipped the same day. Please note that this does not mean guaranteed next day delivery. However, this option is available at the checkout, please make sure you leave accurate contact details for us to contact you in the event of not being able to comply with next day delivery.


If you have a particular requirement with regard to shipping or delivery that is not covered by the options at the checkout, please call the order line 01905 621313 between 9am - 5.00pm weekdays or contact us via email.
Delivery Zones

Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.

Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Delivery Timeframes


You can typically expect a First Class delivery to arrive within 1-5 days of posting and the vast majority of deliveries do arrive well within this timeframe, however, it can sometimes take longer. If your item does not arrive, please be patient. We will not consider a First Class parcel lost until 14 days have passed. This does not happen very often and if an item does not arrive promptly, it is still very likely that it will arrive within the 14 days.

If an item is delayed, we cannot take any action until 14 days have passed.


Items weighing less than 2kg are dispatched via Royal Mail first class. Anything heavier than 2kg is sent via carrier which most times will arrive next working day, however this is not a guaranteed service. If you require good urgently, then the checkout has an option to select next working day delivery.

Next Working Day - if this service is specified during the checkout process before 2pm, these products will be dispatched via RM Special Delivery or on a 'before 12' carrier. It may be worth calling if you require a Next Day and it is later than 2.30pm as we will try our best to get it to you.


Saturday Deliveries.


We can arrange for a Saturday delivery for certain products but there will be an additional charge, we can also arrange timed deliveries before 10.00, before 12.00 or afternoon deliveries - again there will be an additional charge made by the carrier.

Please note: Although we try very hard to deliver your product in the time stated we cannot be held responsible for any unforeseen delays or poor performance by RM or other carriers.

View Terms & Conditions


Tracking your order

You can track your order via the My Account section of the website.

Should you wish to purchase products from us, there are several secure payment options available to you.


Purchase via credit/debit card online securely.
Purchase with credit/debit card via telephone securely.


To purchase online, add item(s) to the basket by using the 'Add to cart' buttons next to the product descriptions.
To view the cart contents at any time click on the 'View cart' button in the top right hand corner of the screen, there is also a button to proceed to the checkout.



View our Returns Policy


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